Slack Mentions → ChatGPT Crisis Assessment → PagerDuty Alert
Monitor Slack for crisis-related keywords, use ChatGPT to assess severity, and automatically escalate critical situations through PagerDuty.
Workflow Steps
Slack
Monitor crisis keywords
Set up Slack workflow or use Zapier to monitor specific channels or all mentions of crisis keywords like 'outage', 'breach', 'critical', 'emergency', 'down' across your workspace.
ChatGPT API
Assess message severity
Send the Slack message content to ChatGPT with a prompt to analyze: severity level (1-5), type of incident, urgency, and whether it requires immediate escalation based on predefined criteria.
PagerDuty
Create incident if critical
If ChatGPT rates the severity as 4-5, automatically create a PagerDuty incident with the AI analysis summary, original message context, and appropriate urgency level to notify on-call teams.
Workflow Flow
Step 1
Slack
Monitor crisis keywords
Step 2
ChatGPT API
Assess message severity
Step 3
PagerDuty
Create incident if critical
Why This Works
AI eliminates false positives while ensuring real emergencies get immediate attention, preventing critical issues from being buried in chat noise.
Best For
Security and operations teams needing 24/7 crisis detection
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