Monitor Discussion Sentiment → Create Support Tickets → Alert Team
Track negative sentiment in community discussions, automatically create support tickets for issues, and notify your team for immediate response.
Workflow Steps
Heywa
Monitor discussion sentiment
Configure Heywa to track all community discussions and flag posts with negative sentiment scores below -0.3 or containing complaint keywords like 'broken', 'doesn't work', or 'frustrated'.
Zendesk
Auto-create support tickets
When negative sentiment is detected, automatically create a Zendesk ticket with the discussion content, user details, and priority level based on sentiment severity.
Slack
Alert support team
Send immediate Slack notifications to your #customer-support channel with ticket details and discussion links, enabling rapid response to community issues.
Workflow Flow
Step 1
Heywa
Monitor discussion sentiment
Step 2
Zendesk
Auto-create support tickets
Step 3
Slack
Alert support team
Why This Works
By catching negative sentiment early and routing it directly to support, you can resolve issues faster and show customers you're actively listening to their feedback.
Best For
Support teams who want to proactively address customer concerns before they escalate into bigger problems
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