Monitor Brand Mentions → Analyze Sentiment → Create Response Templates

Set up monitoring for your brand name, product names, and key executives across social media, forums, news sites, and blogs. Configure alerts for immediate notifications of new mentions.

Create a Zapier webhook that automatically sends new mentions from Mention to your sentiment analysis workflow, including the full text, source URL, and author information.

Use ChatGPT to analyze each mention for sentiment (positive, negative, neutral), urgency level, and discussion context. Prompt: 'Analyze this brand mention for sentiment, urgency (1-5), and suggested response approach: [mention text]'

Store analyzed mentions in Airtable with fields for sentiment, urgency, platform, and suggested response template. Create different views for positive testimonials, neutral mentions, and urgent negative feedback.

For each category of mention, generate appropriate response templates. For example: 'Create a professional, empathetic response template for negative product feedback mentions, focusing on resolution and follow-up.'