Detect Service Failures → Create Incident Tickets → Generate Postmortem

Configure New Relic APM to monitor microservice performance metrics, error rates, and transaction traces. Set up intelligent alerting rules that distinguish between normal fluctuations and genuine service degradations using baseline comparisons.

Connect New Relic alerts to Zapier, then enrich the alert data with additional context like affected user segments, related services, and recent deployments by querying your deployment pipeline APIs and user analytics tools.

Automatically generate Jira incidents with pre-filled templates including severity classification, affected services, error metrics, and suggested investigation steps. Assign tickets to the appropriate team based on service ownership mappings.

Feed incident data, logs, and metrics to GPT-4 to generate a structured postmortem draft including timeline reconstruction, potential root causes, and recommended action items. This gives incident responders a head start on analysis while they focus on resolution.